The challenge
The IT team of a business wanted to strengthen the reliability and performance of the systems supporting ERP, CRM and business reporting, as operational and reporting requirements grew.
Our approach
We analysed the SQL Server installations, investigated errors and bottlenecks, and improved the configuration, architecture and maintenance of the SoftOne ERP and Microsoft Dynamics CRM databases. We designed an online replicated instance so that BI could retrieve data from a separate server, reducing the load on the production database.
The outcome
The business gained a reliable environment in which ERP, CRM and BI work smoothly together, supporting day-to-day operations without disruption.